Common questions
Frequently Asked Questions
iot.EraX
Platform, data, security, and availability.
Is the platform available in multiple languages?
The public website is available in English, Spanish, Portuguese, Italian, Catalan, Russian, German and French. Language availability within each product and its documentation is confirmed according to the solution and contracted scope.
How are operational data and access protected?
The solution considers access controls, user permissions, event history, and data protection practices. Specific enterprise security, authentication, and compliance requirements are assessed according to the selected plan and contracted scope.
Can I export data and reports?
Yes. Reports can be exported and used for internal analysis. The goal is to avoid isolated data and allow operational information to support decisions, audits, and continuous improvement.
Which solutions are part of iot.EraX?
The ecosystem includes Logistics for return predictability, Talent Tech for technology professionals and hiring, and Customer Service for incidents, complaints, and service workflows.
How can I request a proposal?
Use the contact page or WhatsApp at the public number +34 614 061 199. Proposals consider volume, integrations, implementation, and specific requirements.
Logistics module
Predictability, returns, integrations, and implementation.
What is the Logistics module?
The Logistics module is a returns visibility, predictability and management solution. We do not transport parcels or manage deliveries. It consolidates carrier and logistics operator updates, organises historical data and helps forecast how reverse logistics operations may progress.
Do you transport or deliver parcels?
No. The Logistics module is not a transport company. It consolidates carrier and operator data for visibility and predictability, but does not handle parcels or provide its own real-time location service.
How does the platform work?
The module connects to available data sources, consolidates operational events and status information, and uses history and patterns to support forecasts. You can review returns, receive updates, generate reports, and identify trends in one interface.
Which carriers do you integrate with?
The module can integrate with carriers and operators that provide events and status data through APIs. Send us your current carrier list so we can assess the availability and quality of the information needed for predictability.
What kind of reports can I generate?
Our reports cover total return volume, the financial impact of returns, products with the highest return rate, customers with recurring return behaviour, operational bottlenecks, carrier performance and average resolution time. All reports can be exported and customised.
How does the module create predictability for returns?
Predictability is built from integrated-system updates, operational history, and patterns in the data. Estimates evolve as information arrives and do not represent an instant real-time location.
Can the module integrate with our ERP or current systems?
Yes. The module is designed to connect with ERPs, carriers, and other data sources through APIs and integrations suited to the company context. Availability and effort are assessed during the initial discovery process.
How does implementation work and how long does it take?
Implementation begins by mapping the returns workflow, users, data sources, and required integrations. Timing varies with operational complexity, data quality, and the number of systems involved. After discovery, we provide a clear implementation plan.
Can I try the module before subscribing?
Yes. Starter and Growth can be evaluated free for 30 days, with no credit card and no commitment. Scope, data, and available integrations are agreed before the trial begins.
How many users can access the platform?
The number depends on the Logistics plan: Starter includes up to 2 users, Growth up to 10 and Professional up to 30. Enterprise volume, user limits, security and service levels are customised.
What are the Logistics plans and prices?
Starter is €99/month for up to 50 returns, Growth €299/month for up to 250, Professional €799/month for up to 1,000, and Enterprise has custom pricing and capacity.
What happens if I exceed plan volume?
Extra returns have reference prices of €0.80 on Starter, €0.55 on Growth, and €0.35 on Professional. Enterprise uses custom terms.
How does the impact calculator work?
It multiplies monthly returns by average order value and applies an industry index for rework, storage, service, reprocessing and loss of value. It is an indicative estimate, not a financial audit.
How are lost returns calculated?
Lost quantity is multiplied by average order value and included in full without the operational index. It is then added to the operational impact of other returns.
Does the calculator show actual cost?
Not necessarily. Category, transport, condition, contracts, processes, and data can change it. Customer loss, sales delays, tied-up capital, opportunity cost, and productivity are not calculated automatically.
Which plans include Customer Service for free?
Growth, Professional, and Enterprise include it while the plan remains active. Starter does not, but it can be added for €49/month.
Talent Tech
Technology talent mapping and management.
What is Talent Tech?
Talent Tech connects technology professionals and companies through profiles, CVs, career history, assessments, vacancies and AI-supported compatibility. It is independent of Logistics.
Do professionals and candidates pay for Talent Tech?
No. They have free access to create profiles, organise CVs and career history, complete assessments and explore their compatibility with opportunities.
How much is Talent Tech for companies?
The company plan is €99/month for vacancies, AI-supported compatibility, selection pipelines and interviews. Professionals and candidates are not charged.
Does AI decide who gets hired?
No. It produces explainable compatibility indications. Application, interview, and hiring decisions remain human.
Customer Service
Customer requests, service history, and indicators.
What is Customer Service for?
Customer Service centralises complaints and incidents with priorities, owners, deadlines, statuses, history, role-based permissions, approvals and KPI dashboards. Cases can also be linked to returns in Logistics.
What does Customer Service include?
Centralised complaints and incidents, history, owners, priorities, deadlines, statuses, permissions, approvals, KPIs and return links.
How much is standalone Customer Service?
It is €49/month for companies without Logistics or Starter customers. Growth, Professional, and Enterprise include it at no extra cost.
Can I use Customer Service with Starter?
Yes. Add it for €49/month; the reference total is €99 for Starter plus €49 for Customer Service.
Does Customer Service work without Logistics?
Yes. It works independently. With both modules, incidents connect to returns to avoid duplication and preserve context.
