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iot.EraX
LogisticsIntelligent returnsTalent TechTalent that drivesCustomer ServiceService that connects
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About Us

We are building a connected ecosystem that helps companies simplify and automate the way they handle returns. At iot.EraX, we believe that reverse logistics should be transparent, efficient, and customer-centric — turning complexity into clarity through smart technology.

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  • 447 Broadway, NY 10013
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  • info@ioterax.com
iot.EraX
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    • Logistics plan
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    • Customer Service plan
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iot.EraX ecosystem

Three solutions. One clear purpose.

Technology to organise operations, develop talent and serve every customer better. Understand the role of each solution in just a few minutes.

Select a tab to explore each solution
01

Operational visibility

Logistics

More transparency and fewer repeated questions about every return.

The Logistics module brings carrier, warehouse and operator information into one simple, organised view designed for greater predictability. The company and customer gain a clearer understanding of every stage, while teams reduce emails, calls, complaints and repeated questions about the same order.

  • Centralised status and history to improve predictability for every return.
  • Greater transparency for customers and company teams.
  • Fewer emails, calls, and repeated requests for progress updates.
  • Operational predictability to identify potential delays, owners, and next steps.
ImportantThis is a visibility and management platform. iot.EraX does not transport parcels or replace carriers.
View Logistics plan
02

Talent and technology

Talent Tech

Connects the potential of IT professionals with company needs.

The platform combines CVs, career history and assessment results to create more relevant connections. Artificial intelligence supports the analysis while people and companies remain at the centre of every decision.

For candidates

An organised career view to understand strengths, interests and the next steps in professional development.

  • Identify fields and professions that match the profile.
  • Tests and assessments that reveal skills and development opportunities.
  • An enriched CV reflecting professional history and growth.

For companies

A corporate environment for finding IT professionals who are a better fit for each vacancy.

  • Register the company, vacancies and required qualifications.
  • Find candidates based on experience, CVs and assessments.
  • More relevant matches to support an efficient selection process.
How AI contributesAI compares job requirements with each candidate's CV, career history and the assessments already available on the platform. The result is an explainable compatibility indication, not an automated hiring decision.
View Talent Tech plan
03

Organised support

Customer Service

Complaints, incidents and approvals organised in one place.

Customer Service centralises every case, assigns owners and tracks service from start to finish. Role-based permissions and approval workflows route decisions that an agent cannot authorise alone.

  • Centralised complaints and incidents with a complete history.
  • Clear owners, priorities, deadlines, and status for every case.
  • Permission and approval levels for decisions beyond an agent's authority.
  • A KPI dashboard for monitoring service, performance, and priority cases.
  • Returns connected to the Logistics module without duplicating information.
Included at no additional cost

Growth, Professional, and Enterprise Logistics customers receive Customer Service free of charge.

View Customer Service plan
Next step

Which solution is right for you?

Tell us what you need and we will help identify the best path forward.

Talk to us →
iot.EraX

Get in touch

Contact us →
  • 447 Broadway, 2nd Floor, Suite 3233, 10013, USA

  • info@ioterax.com+1 (332) 209 5510 / +34 614 061 199

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Follow our journey as we build the next generation of smart logistics.

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